Suzanne has over 25 years experience in the Health Care Community food service industry as a Director of Food Services, Dietitian, and consultant. Suzanne has personally worked in all areas of Residential Care from Assisted living, skilled nursing care, palliative care, dementia care, brain injury, extended care and acute care – she has an appreciation as to the practical and real challenges of providing great meal service to residents, regardless of care level.
In 2000, Suzanne invented the SuzyQ cart System, which is a movement on an improved way on “how” we typically do meal delivery in our LTC dining rooms, which allows for more resident interaction & choice, hotter food and less food waste resulting in significant dollar savings. To date, she has helped over 800+ communities throughout North America improve the dining experience for Residents.
Suzanne has been published in 10 professional journals and been a speaker at National conferences including 2018 ANFP Regional conferences, 2018 Dietitians of Canada National conference, 2016 DHCC National conference, Pioneer Network, Eden Alternative International conference, and numerous health care conferences. She was awarded the 2020 Dining Distinction Award by ANFP, and 2015 Marie Taylor Award for Excellence in Long Term Care by Dietitians of Canada.
Suzanne spends her time providing education support to Residential Care communities via webinar classes, conference speaking, & email/phone support to folks that are motivated to make a positive change in their dining room. She loves to share her passion & experience on “how” meal service can be done as resident focused as possible, the culture change that is needed, and is a big supporter of the Eden Alternative and Pioneer Network organizations.