Improving the dining experience with

the Mini SuzyQ Cart

Food service delivery should be as resident-focused and hospitable as possible. How? By allowing the resident to have a daily voice as to what is served before the meal is plated. In the dining room, down hallways, on the patio...really, anywhere the resident is!

The Mini SuzyQ Cart is perfect to serve hot & cold meals up to 20 residents.

SuzyQ cart

Heated parts

with full control

You have the ability to turn on or off the heated components of the SuzyQ, depending on your menu items needing to be hot or cold.

* optional accessory

Comfortable

and safe handling

The design and ergonomics of the SuzyQ have been carefully designed by our engineering team to allow your staff to bring hot mobile meal choices to residents.

SuzyQ cart

Why choose

the SuzyQ Cart?

Less food waste
major cost saving

Perfect for hot or
cold food choices

Improved dining
experience

Flexible and
customizable

High-quality
materials

Safe &
comfortable use

Fast & effective
teamwork

Free education
& support

Improving the dining experience with

the SuzyQ Carts

Food service delivery should be as resident-focused and hospitable as possible. How? By allowing the resident to have a daily voice as to what is served before the meal is plated. In the dining room, down hallways, on the patio...really, anywhere the resident is!

Flexible options

to fit your needs

Depending on your food service needs and budget, we can 100% customize your SuzyQ cart to whatever you desire – it is 100% your choice what options you want to include with your SuzyQ.

* optional accessory
** inserts not included

SuzyQ cart

What our

happy customers say

"I just wanted to reach out and let you know once again that I really enjoyed your presentation and I gained clear, obtainable vision on how I want to implement culture change in the dietary department. I am 100% sure that this will work for us and be the solution to nearly all of our issues. Like I said, I am sold. The next step is getting everyone else on board, which I am confident that I can. I’ve signed up our facility administrators and DON for your next scheduled webinar! I think they will have a positive reaction to it and be very receptive. Thank you for your inspiration and all of your great advice."

Claire Toups - Dietary Manager

Chateau Terrebonne Health Care
Houma, LA USA

"The SuzyQ cart is working exactly as intended. Residents are loving it. The cart is moving freely throughout the dining room. Just doing a few tweaks in the dining service now to make it perfect. Once we have it perfected I expect to be shopping for cart number 2. Thank you for this Suzanne. Well done on your end, it does everything you said it would."

Rob Shea

Beverly Centre Glenmore (AgeCare )

“My new Food Service Manager and Dietitian watched the Webinar this afternoon. I was very much impressed with your presentation and our new dietitian is very excited NOW about my vision to improve our dining service. I am hoping we will be able to access this again to show to the rest of the management team and to the dining room committee that I am trying to form. Thank you again”

Sharon Morris - Manager of Support Services

Sunridge Place, Duncan BC

Accessories

(to be ordered when cart is initially ordered)

Heated Plate Shelf

with own control dial

Cutting Poly Board

Removable, 9 1/2” x 22” x 3/4”

Binder Holder

Removable

Sneeze Guard

Removable

Laminate decor panel

Many colors available

Magnetic themed panels

Easy on/off

Protective coating

Commercial grade ceramic coating

It’s not just a cart,

but personal education and support from an RD

Implementing a new and improved meal service delivery can sometimes feel hard, especially for staff that has done meal service the same way for years. Change can have its challenges but with Suzanne’s help, she will help operators walk their way through this, in a straight-forward, common-sense method. Each SuzyQ cart sale comes with a personalized phone call from Suzanne, a staff education manual full of photos, stories, examples, implementation steps, as well as access to a webinar class taught by Suzanne. Suzanne is also available for teleconference call, Zoom calls if desired to help support the community at being successful with mobile meal service. You will be nicely supported in your effort towards person-centered dining, by a Registered Dietitian who personally has implemented SuzyQ carts herself in numerous communities, and walked beside 1,000 communities.

FREE support and education
SuzyQ cart

Downloads

SuzyQ Brochure

(English; PDF; 0.5MB)

SuzyQ Brochure

(French; PDF; 0.6MB)

Improving the dining experience with

the SuzyQ Carts

Hot meals right to the resident’s apartment door

Technical specifications

Heated parts

  • Steam well holds nine 1/6 insert pans (or similar combination).  – (inserts not included).

  • Heated plate shelf measures 9”H x 10”D with own control dial

  • 4 tray slots to hold extra supplies on standard 15 x 20 trays (trays not provided)

  • Individual heat and drain controls

  • Retractable condiment insert rail to hold inserts

Safe use

  • CSA certified

  • Ergonomic push handle

  • H.D. 6” castors 2 c/w directional locks and 2 c/w brakes

Electric input

  • 110-120 Volt power (standard plug), drain and drain hose

Overall dimension

  • 38”L x 26”W x 35”H (with bumpers)

Available optional accessories

  • Heated drawer, cutting board, sneeze guard, laminate colors, magnetic graphic panels

Custom design

by laminated or magnetic panels

(colors are presented on a SuzyQ cart – the same colors are available for mini SuzyQ cart). To see many color options, simply CLICK HERE and note the 4 digit code of the color.

Autumn Indian Slate
Colorado Slate
Cotta Stone
Mineral Sepia
Periato Granite
Traventine
Magnetic panel sample 1
Magnetic panel sample 2

Downloads

Magnetic panel design options

(PDF; 0.8MB)

SuzyQ cart System
How it started

SuzyQ
Mini-Cart Food System

Choose the ideal size:

SuzyQ cart and mini SuzyQ cart

SuzyQ cart

Our two type of carts have the same CSA certificate, high level material quality with smart and ergonomic details. You can serve hot and cold food easily and safe whichever cart you are chosing. Let’s customize your cart with the optional accessories and laminated colors. The SuzyQ cart is ideal for larger facilites, as it can serve up to 40 residents/cart. The slim mini cart is a great choice for up to 20 residents/cart.

mini SuzyQ cart

To serve 20-40 residents/cart: SuzyQ cart >>

In Canada distributed by:

Testimonies

  • “The numbers are eye opening as well,, with improved control and less waste…we have a savings of $90,000 – for a non-profit society this is a massive savings. The savings paid for the extra staffing to serve the food. My plan for this year is to purchase 3 carts and employ them at another site.”

    Wayne Maki
    Executive Chef & Food Service Administrator, Excel Society

  • “Residents were happier as they had choices. Staff felt more fulfilled being able to offer a more resident focused service. By interacting with the residents every meal, it has allowed them to get to know our residents individually. It has helped foster relationships with the residents in which they talk, laugh or are jus there for each other. It has brought the “humanness” back to a system that was impersonal and task focused. The dining room environment now resembles that of a restaurant and not an institution. The change to a more resident focused food service continues to be an example of how systems can change positively without significant cost increases.”

    Cathy Mesner
    RD – Morgan Place

  • “A testimony from one of our residents is “I think all of us really like the choice we have about what we eat and how much. I like that we are all served at the same time and the food is hot when it is given to us. I always come to the dining room when we have the SuzyQ cart now.”

    Cara Clark
    Cara Clark, RD, Administrator – Cambridge Place

  • “Since we started offering our residents choices, we have noticed a reduction in our food cost and waste, for example a drop in our weekly milk order by four-four liter jugs of milk. Our residents enjoy the interaction they have with the staff at meal times, and some ladies even enjoy flirting with our head cook. These changes have allowed us to focus on the resident and to understand how simple gestures of communication, being verbal and/or body are very important to the resident. We have also created a team that is resident focused and understands how communicating and working together benefits not only our residents but us as a whole.

    Donna Weiss
    Administrative Service Coordinator, Echo Lodge Special Care Home

  • “The patients are really enjoying the New “choice meal service” provided. We only got complaints on our surveys before so getting positive notes from patients is a big improvement. The SuzyQ cart System is working wonderfully, and it is sooo much fun. Can’t believe the patient “happiness”. Thank you.”

    Gail Weleschuk
    Supervisor, Patient Food Services – Tofield Health Centre

  • “The SuzyQ cart System allowed for improved interaction and relationship between the dietary and nursing staff, as they started to work more together at serving our residents the better. Our food and beverage waste has decreased as well, which means we are saving money. Our cooks for the first time are leaving the kitchen and serving residents direct, which has allowed them more understanding of the needs of our residents. The cart moves very easily, and we love it. The table side dining has allowed the staff to spend time before and after with the resident, engaging them in their meal choice and receiving feedback in the moment. As soon as the blessing for the meal and the staff is complete, the lids come off with a flourish and the steam escapes causing excitement as they anticipate the choices to come. Thank you for your passion and investment in our residents satisfaction.”

    Angela Ross-Fehr
    Manager of Dining Experience, Menno Housing Society

    Have a question? Want to attend a webinar class? Email Suzanne