There are 2 styles of SuzyQ carts: Regular (2 wells) and mini SuzyQ cart that are perfect for bringing hot/cold food choices safely to residents, where ever they are (dining room, hallways, neighbourhoods, patio, etc). Regular SuzyQ holds food for 20-40 residents, the mini SuzyQ is a great choice for serving 10-20 residents (perfect for Memory Care, Adult Daycare programs, and neighborhoods). Let’s customize your SuzyQ cart with optional accessories and laminate colors, and have this cart been a wonderful tool for years ahead. Use for meals, parties, nourishments, theme days for the next 15 years. Both carts come with comprehensive staff training manual, and webinar/phone/email support by a Registered Dietitian to ensure implementation success.
Implementing a new and improved meal service delivery can sometimes feels hard, especially for staff that have done meal service the same way for years. You will be nicely supported in your effort towards person centered dining, by a Registered Dietitian who personally has implemented SuzyQ carts herself in numerous communities, and walked beside 1,000 communities.
"The numbers are eye opening as well,, with improved control and less waste…we have a savings of $90,000 - for a non-profit society this is a massive savings. The savings paid for the extra staffing to serve the food. My plan for this year is to purchase 3 carts and employ them at another site."
“Residents were happier as they had choices. Staff felt more fulfilled being able to offer a more resident focused service. By interacting with the residents every meal, it has allowed them to get to know our residents individually. It has helped foster relationships with the residents in which they talk, laugh or are jus there for each other. It has brought the “humanness” back to a system that was impersonal and task focused. The dining room environment now resembles that of a restaurant and not an institution. The change to a more resident focused food service continues to be an example of how systems can change positively without significant cost increases.”
“A testimony from one of our residents is “I think all of us really like the choice we have about what we eat and how much. I like that we are all served at the same time and the food is hot when it is given to us. I always come to the dining room when we have the SuzyQ cart now.”
“Since we started offering our residents choices, we have noticed a reduction in our food cost and waste, for example a drop in our weekly milk order by four-four liter jugs of milk. Our residents enjoy the interaction they have with the staff at meal times, and some ladies even enjoy flirting with our head cook. These changes have allowed us to focus on the resident and to understand how simple gestures of communication, being verbal and/or body are very important to the resident. We have also created a team that is resident focused and understands how communicating and working together benefits not only our residents but us as a whole.
"The patients are really enjoying the New “choice meal service” provided. We only got complaints on our surveys before so getting positive notes from patients is a big improvement. The SuzyQ cart System is working wonderfully, and it is sooo much fun. Can’t believe the patient “happiness”. Thank you.”
“The SuzyQ cart System allowed for improved interaction and relationship between the dietary and nursing staff, as they started to work more together at serving our residents the better. Our food and beverage waste has decreased as well, which means we are saving money. Our cooks for the first time are leaving the kitchen and serving residents direct, which has allowed them more understanding of the needs of our residents. The cart moves very easily, and we love it. The table side dining has allowed the staff to spend time before and after with the resident, engaging them in their meal choice and receiving feedback in the moment. As soon as the blessing for the meal and the staff is complete, the lids come off with a flourish and the steam escapes causing excitement as they anticipate the choices to come. Thank you for your passion and investment in our residents satisfaction.”
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by Suzanne Quiring Registered Dietitian