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Improving the dining experience with

the SuzyQ Cart

Food service delivery should be as resident-focused and hospitable as possible. How? By allowing the resident to have a daily voice as to what is served before the meal is plated. In the dining room, down hallways, on the patio...really, anywhere the resident is!

The Mini SuzyQ Cart is perfect to serve hot & cold meals up to 40 residents.

Heated parts

with full control

You have the ability to turn on or off the heated components of the SuzyQ, depending on your menu items needing to be hot or cold.

* optional accessory

Comfortable

and safe handling

The design and ergonomics of the SuzyQ have been carefully designed by our engineering team to allow your staff to bring hot mobile meal choices to residents.

Why choose

the SuzyQ Carts?

Less food waste
major cost saving

Perfect for hot or
cold food choices

Improved dining
experience

Flexible and
customizable

High-quality
materials

Safe &
comfortable use

Fast & effective
teamwork

Free education
& support

Improving the dining experience with

the SuzyQ Carts

Food service delivery should be as resident-focused and hospitable as possible. How? By allowing the resident to have a daily voice as to what is served before the meal is plated. In the dining room, down hallways, on the patio...really, anywhere the resident is!

Flexible options

to fit your needs

Depending on your food service needs and budget, we can 100% customize your SuzyQ cart to whatever you desire – it is 100% your choice what options you want to include with your SuzyQ.

* optional accessory
** inserts not included

What our

happy customers say

“I wanted to let you know that White Oak Estates has used the SuzyQ cart for two weeks in their main dining room and they love it! The dietary staff and the residents all think it's great and they really appreciate seeing and smelling the meal choices up close. The residents have even started calling Vera, the dietary assistant, " Suzy Q" when they see her headed to the dining room :). Stephanie, the Food Service Director, gives it an A+ rating in " resident centered care" and " fine dining."

Susan F. Flanagan - MS,RD,CSG,LDN

Corporate Consultant Dietitian
White Oak Management, Inc.

“This is most importantly the very best thing I have ever done in my healthcare experience, as far as providing a true “DINING with DIGNITY” experience for our seniors in care. I cannot imagine ever going back to the OLD way - for me SUZY Q cart System is the ONLY way”

Shelley Wright - FSNSS Manager

AdvoCare Health Services, BC

“Suzanne’s wealth of experience in Long Term Care meant that she immediately pinpointed all of the challenges I face on a daily basis as a Food Service Manager. Her tips for overcoming these challenges were practical, achievable and evidence-based. A highly recommended education session!”

Amanda Fleming - Registered Dietitian

Director of Nutrition Services
Rosecrest Communities

Accessories

(to be ordered when cart is initially ordered)

Heated Plate Shelf

with own control dial

Heated Drawer

with own control dial

Cutting Poly Board

Removable, 9½” x 30” x ½”

Binder Holder

Removable

Sneeze Guard

Removable

Laminate decor panel

Many colors available

Magnetic themed panels

Easy on/off

It’s not just a cart,

but personal education and support from an RD

Implementing a new and improved meal service delivery can sometimes feel hard, especially for staff that has done meal service the same way for years. Change can have its challenges but with Suzanne’s help, she will help operators walk their way through this, in a straight-forward, common-sense method. Each SuzyQ cart sale comes with a personalized phone call from Suzanne, a staff education manual full of photos, stories, examples, implementation steps, as well as access to a webinar class taught by Suzanne. Suzanne is also available for teleconference call, Zoom calls if desired to help support the community at being successful with mobile meal service. You will be nicely supported in your effort towards person-centered dining, by a Registered Dietitian who personally has implemented SuzyQ carts herself in numerous communities, and walked beside 1,000 communities.

FREE support and education

Downloads

SuzyQ Specifications

(PDF; 1.7MB)

SuzyQ Brochure

(PDF; 2.6MB)

Improving the dining experience with

the SuzyQ Carts

Hot meals right to the resident’s apartment door

Technical specifications

Heated parts

  • Two 12” x 20” x 6” hot food wells to hold variety of insert sizes – (inserts not included).

  • Unheated plate shelf measures 9”H x 10”D

  • Two drawers (heated or not): top holds two full-size x 4” inserts (order separately), bottom supplied with 5” deep removable poly liner

  • Individual heat controls for hot wells, and drain hose

Safe use

  • CSA certified

  • Ergonomic push handle

  • H.D. 6” castors 2 c/w directional locks and 2 c/w brakes

  • Meets NSF Standards

  • Protective roller bumpers

Electric input

  • 208V, 1-Phase, 15A, Nema L6-15 twist cap.
    (240 Volt available on special request)

  • When ordered with heated drawer, electrical requirements change to 208V, 1-Phase, 20A, Nema L6-20 twist cap

  • NOTE: when the cart is unplugged there is NO HEAT source to the heated drawer. The residue heat will keep some food items warm only

Overall dimension

  • 39” L x 34”W x 35”H (with bumpers)

Available optional accessories

  • Heated plate shelf, heated drawer, cutting board, sneeze guard, laminate colors, magnetic graphic panels

Production

  • Made & serviced in the USA

Custom design

by laminated or magnetic panels

To see many color options, simply CLICK HERE and note the 4 digit code of the color.

Cotta Stone color

Cotta Stone

Indian Slate

Indian Slate

Sepia Mineral

Sepia Mineral

Beige Slate

Beige Slate

Gray Sand

Gray Sand

Hard Rock Maple

Hard Rock Maple

Magnetic sample 1

Magnetic sample 2

Downloads

Magnetic panel design options

(PDF; 0.8MB)

SuzyQ cart System - The Story

Preparing for meal service

Cool SuzyQ cart options

Choose the ideal size:

SuzyQ cart and mini SuzyQ cart

SuzyQ cart

Our two type of carts have the same CSA certificate, high level material quality with smart and ergonomic details. You can serve hot and cold food easily and safe whichever cart you are chosing. Let’s customize your cart with the optional accessories and laminated colors. The SuzyQ cart is ideal for larger facilites, as it can serve up to 40 residents/cart. The slim mini cart is a great choice for up to 20 residents/cart.

mini SuzyQ cart

To serve 20-40 residents/cart: SuzyQ cart >>

In the U.S. distributed by:

Testimonies

  • “The numbers are eye opening as well,, with improved control and less waste…we have a savings of $90,000 – for a non-profit society this is a massive savings. The savings paid for the extra staffing to serve the food. My plan for this year is to purchase 3 carts and employ them at another site.”

    Wayne Maki
    Executive Chef & Food Service Administrator, Excel Society

  • “Residents were happier as they had choices. Staff felt more fulfilled being able to offer a more resident focused service. By interacting with the residents every meal, it has allowed them to get to know our residents individually. It has helped foster relationships with the residents in which they talk, laugh or are jus there for each other. It has brought the “humanness” back to a system that was impersonal and task focused. The dining room environment now resembles that of a restaurant and not an institution. The change to a more resident focused food service continues to be an example of how systems can change positively without significant cost increases.”

    Cathy Mesner
    RD – Morgan Place

  • “A testimony from one of our residents is “I think all of us really like the choice we have about what we eat and how much. I like that we are all served at the same time and the food is hot when it is given to us. I always come to the dining room when we have the SuzyQ cart now.”

    Cara Clark
    Cara Clark, RD, Administrator – Cambridge Place

  • “Since we started offering our residents choices, we have noticed a reduction in our food cost and waste, for example a drop in our weekly milk order by four-four liter jugs of milk. Our residents enjoy the interaction they have with the staff at meal times, and some ladies even enjoy flirting with our head cook. These changes have allowed us to focus on the resident and to understand how simple gestures of communication, being verbal and/or body are very important to the resident. We have also created a team that is resident focused and understands how communicating and working together benefits not only our residents but us as a whole.

    Donna Weiss
    Administrative Service Coordinator, Echo Lodge Special Care Home

  • “The patients are really enjoying the New “choice meal service” provided. We only got complaints on our surveys before so getting positive notes from patients is a big improvement. The SuzyQ cart System is working wonderfully, and it is sooo much fun. Can’t believe the patient “happiness”. Thank you.”

    Gail Weleschuk
    Supervisor, Patient Food Services – Tofield Health Centre

  • “The SuzyQ cart System allowed for improved interaction and relationship between the dietary and nursing staff, as they started to work more together at serving our residents the better. Our food and beverage waste has decreased as well, which means we are saving money. Our cooks for the first time are leaving the kitchen and serving residents direct, which has allowed them more understanding of the needs of our residents. The cart moves very easily, and we love it. The table side dining has allowed the staff to spend time before and after with the resident, engaging them in their meal choice and receiving feedback in the moment. As soon as the blessing for the meal and the staff is complete, the lids come off with a flourish and the steam escapes causing excitement as they anticipate the choices to come. Thank you for your passion and investment in our residents satisfaction.”

    Angela Ross-Fehr
    Manager of Dining Experience, Menno Housing Society

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    by Suzanne Quiring Registered Dietitian

      Have a question? Want to attend a webinar class? Email Suzanne