The SuzyQ cart System was designed to eliminate most of the challenges in Long Term Care dining rooms. This system is now successfully used in many facilities throughout North America.
The SuzyQ cart System consists of carts with food or beverages on them, operated by both Nursing and Food Service staff. A cart is taken to each resident’s table, where the residents are informed of their menu choices. They are then served accordingly. Residents have control over what they want to eat and the quantity, because they are always asked first, before food is plated. This step alone, greatly reduces food wastage, which drives down costs. More importantly, the level of resident satisfaction increases dramatically, as they now have autonomy over their food.
Over time, in many facilities, The SuzyQ cart System results in a slightly faster serving of food, because trips back and forth between the kitchen and resident are eliminated. There is also an added safety component of less likelihood of accidents by staff falling on a resident’s cane/walker as they hurry back and forth between the kitchen and the resident’s table, as SuzyQ Cart eliminates these trips.
The SuzyQ carts can travel anywhere, and can leave the dining room. They can travel into elevators, down hallways, out to patios, and really anywhere that clients are. Doing hallway service is easily done by traveling down the hallway, greeting a resident at their doorway, having a conversation as to what is available on the SuzyQ, and the trained food safety staff member serving up the desired choices accordingly. As the SuzyQ is not a “self-serve” buffet, it is staffed/used only by staff, this is a fun and flexible way to bring safe, hot food choices to folks where ever they may be.